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Alternative Dispute Resolutions

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FREE ORIENTATION! Mediation skills show up in job listings for sales reps, project and property managers, administrative analysts, engineers, human resources and labor relations, healthcare, counselors, case managers, claims adjusters, attorneys, paralegals, advocates, and more. Meet the instructor and find out about the various types of Alternative Dispute Resolution (ADR) – negotiation, mediation, arbitration, facilitation, litigation, etc. Also discover the various opportunities in ADR and the paths to these opportunities, plus find out if you have what it takes. Alternative Dispute Resolution (ADR) can provide options to help people regain control, autonomy, dignity, and humanity. If you like the idea of helping people reach mutually-agreeable (win-win) solutions, imagine getting paid to do it! For more information on our Basic Mediation Skills Training & Certificate, go to http://tinyurl.com/WestExtMediation.

Schedule : Weekly - Sat 10:00 AM - 11:30 AM; starting 3/25/2017, ending 3/25/2017

Instructor : Karen Civitate 

Location : West Los Angeles College Location : 
  West Los Angeles College.

Class Fee: $0.00

Materials Fee: $0.00

Start date: 03/25/17

End date: 03/25/17



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Become a stronger mediator through lecture, role plays, and individualized coaching. Expand your abilities and practice areas by learning how to handle more complex multiple-issue and multiple-party conflicts and intensely emotional situations. Discuss how to deal with representatives like attorneys, union officials, and managers; find out about the dynamics of power plus techniques for managing them. Complete the Conflict Dynamics Profile assessment so you are aware of your strengths and weaknesses and can create an action plan to become an even more effective mediator and learn from each mediation session. You’ll also cover drafting settlements agreements, EEO and how to maintain an effortless flow throughout the mediation session. Prerequisite: a 24-hour course in basic mediation.  *$30 material fee, due at registration, for Conflict Dynamics Profile assessment.

Schedule : Weekly - Sat 8:30 AM - 5:00 PM; 2 sessions; starting 5/13/2017, ending 5/20/2017

Instructor : Karen Civitate 

Location : West Los Angeles College Location : 
  West Los Angeles College.

Class Fee: $299.00

Materials Fee: $30.00

Please read: PREREQUISITE: A 24-HR COURSE IN BASIC ...More

Start date: 05/13/17

End date: 05/20/17



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Mediation skills show up in job listings for sales reps, project and property managers, administrative analysts, engineers, human resources and labor relations, healthcare, counselors, case managers, claims adjusters, attorneys, paralegals, advocates, and more. Alternative Dispute Resolution (ADR) can provide options to help people regain control, autonomy, dignity, and humanity. If you like the idea of helping people reach mutually-agreeable (win-win) solutions, imagine getting paid to do it! Courts, workplaces, labor organizations, commercial transactions, service providers, HOAs, and community organizations are turning to—even requiring—mediation. The skill set is incredibly useful at work and in life—for parents with children, teachers with students, employers with staff, issues with merchants, etc. Add this valuable set of skills to both your life and your resume. Our interactive workshop includes lecture, demonstration, exercises, role-plays and group debriefing to give you a foundation you can leverage into a career or community service.   Week 1: The Basis of Conflict  Explore the underlying basis of conflict. Recognize how you respond to conflict both at home and work as you discover your conflict style, and how you interact with those of differing styles. Gain a better understanding of effective communication and listening skills and the obstacles when these breakdown. Learn the art of questioning and how it is used differently during a mediation session. Examine how cultural diversity influences the process. Begin to identify the stages of mediation. Week 2: Stages of Mediation  Delve into each stage of the mediation process. Begin to understand the goals and objectives of each stage. Learn what your role is as a mediator in each of these stages. Week 3: Role Playing Practice being a mediator through role-play exercises.  Experience how each party feels during conflict as you take on different roles. Continue to gain a higher level of understanding of the methods you learned in the previous two weeks, and utilize these tools throughout the mediation session. Week 4: Ethics & Opportunities  What are the ethical standards for mediators? Continue role-playing to enhance your skills. Also review the ethical standards for mediators and the issues they may face before, during and after a session. Learn about the variety of job opportunities available to you not only in the mediation field, but also in jobs that incorporate mediation skills in their hiring requirements. Still note sure? Join us for a FREE Orientation where you'll meet the instructor and find out about the various types of Alternative Dispute Resolution (ADR) – negotiation, mediation, arbitration, facilitation, litigation, etc. Also discover the various opportunities in ADR and the paths to these opportunities, plus find out if you have what it takes. Go to http://tinyurl.com/WestExtMediationOrient.

Schedule : Weekly - Sat 9:00 AM - 3:30 PM; 4 sessions; starting 4/8/2017, ending 4/29/2017

Instructor : Karen Civitate 

Location : West Los Angeles College Location : 
  West Los Angeles College.

Class Fee: $299.00

Materials Fee: $0.00

Please read: FREE ORIENTATION to meet the instructor and ...More

Start date: 04/08/17

End date: 04/29/17



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